Live Casino

Frequently Asked Questions

My Account

How do I register an account with LuckyWins?

Are you interested in joining our online casino but unsure of how to register an account? It's a simple process! Just head to the top of the page and click on the "Join Now" button. From there, fill in the registration form and hit "Registration." You'll then receive a welcome letter in your inbox that includes a verification link to activate your account.

I have registered a LuckyWins account but have not received the email verification link.

If you've registered but haven't received the welcome letter with the verification link, be sure to check your spam folder. Unfortunately, some email service providers may mistake our emails as spam and send them straight to your junk mail. To ensure that you receive our emails in the future, add our email address to your list of "Safe" contacts.

I forgot my LuckyWins password. How do I reset it?

Have you forgotten your password and are unable to log in? No problem! Simply click on the "Forgot your password?" button in the "Sign in" block at the top of the page, enter your email, and we'll send you instructions on how to reset your password.

Can anyone play for real money on LuckyWins?

Before you start playing with real money, it's important to note that you must be at least 18 years old to participate. If you're just looking to have some fun, there are no age limits for those playing in "Play for Fun." It's also important to be aware of country restrictions within our casino, which can be found in our Terms and Conditions. In some areas, online gambling is illegal, so it's crucial to learn and abide by the laws in your country or state. Please keep in mind that if you breach the Restricted Countries policy, we cannot guarantee successful processing of withdrawals or refunds.

Deposits and Withdrawals

How do I make a deposit?

Ready to start playing with real money? Great! Here's everything you need to know about making deposits and withdrawals.

We offer a variety of options for making deposits, including credit or debit cards, Neteller, and Skrill. For a full list of available options, head to the Payment Methods page. To make a deposit, simply click on the "Deposit" button in the top right corner of the page and follow the instructions. All the necessary information regarding available deposit methods can be found on the Payment Methods page.

How do I know my deposit was successful?

Wondering how you can confirm that your deposited money has been credited to your account? Easy! Once you make a transfer, the money will immediately appear in the Balance section of your Account.

How do I request a withdrawal?

If you're looking to withdraw money, head to the Withdraw button in the top right corner of the page. You can withdraw your money to your credit/debit card, e-wallets, or any other option available in your region. For a full list of available options, visit the Payment Methods page.

Keep in mind that you don't need to withdraw your money at the end of each playing session. It will be kept in your account and available for use during your next session. You can find more information about our withdrawal and refund policy on the Terms and Conditions page.

My deposit keeps getting declined.

Having trouble depositing money into your account? There may be a few reasons for this. LuckyWins only accepts players from jurisdictions where online gaming for real money is not prohibited by law. If the jurisdiction of your country of residence has internal regulation against online gaming, you may be unable to deposit money into your account. If you're having trouble, feel free to reach out to our customer support team for assistance.

Promotions and Bonuses

How do I take advantage of promotional offers on

One of the best things about playing at LuckyWins is the range of promotional offers available to players. From welcome bonuses to daily promotions, there is always something to take advantage of. Here are some frequently asked questions about LuckyWins’ promotional offers:

How do I claim my welcome bonus?

Claiming your welcome bonus is easy. Simply register an account at and make a deposit of at least $/€20. Once your payment is made, the bonus will be instantly added to your account.

Can I withdraw my bonus?

Yes, you can withdraw your bonus, but only after meeting the wagering requirement. If you request to withdraw before meeting the minimum wagering requirement, the bonus and winnings will be void. To see the wagering requirement of a particular bonus, visit the Bonus terms and conditionspage.

Where can I see my bonuses?

To see all your bonuses, click the 'My Bonuses' tab in 'My Account' once logged in. Bonuses are also shown as a separate column in the 'My Balance' section of 'My Account'.

LuckyWins also offers daily promotions, including free spins, cashback, and reload bonuses. Make sure to check the 'Promotions' page regularly to see the latest offers. Keep in mind that all promotions are subject to terms and conditions, so be sure to read and understand them before taking advantage of any offer.

Casino and Live Casino Games

Games are loading slowly or not loading at all.

Are you experiencing slow or lagging games? Here are some possible reasons why this might be happening. The speed of the games you play depends solely on the strength of your internet connection. Since our games require constant exchange of data, they require sufficient internet bandwidth. To improve the performance of our games, we recommend limiting the number of other web applications running on your computer simultaneously with our casino games.

Is your site accessible on mobile?

Our games are mobile-friendly, so just open www.luckywinslots.comand launch any game displayed on the Casino home page! If you're having trouble playing our games on your mobile device, it might be because you're using an old model of a mobile device that our games do not support. If that's the case, please contact our support team at [email protected] with the details on the model of the mobile device, operational system, and the browser you are using, and we will check for possible problems.

Are your games fair?

Our casino is based on software that is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements, and all the results you get during your play (reels in slots and cards dealt in card games) are random.